How can we help?
Everything you need to know about choosing, receiving, and caring for your plants.
Where will my order ship from?
We work with independent growers and suppliers. Items in one order may ship separately from different locations.
How much will shipping cost?
Available shipping rates and options are shown at checkout for your address and the plants in your cart. See our shipping policy for more details.
When will my plant arrive?
Delivery estimates are shown at checkout when available. Live plants may ship around weather, growing seasons, and local plant health rules. We send tracking when each package ships. Read our shipping policy for more details.
What if a plant arrives damaged?
Contact us promptly with photos of the plant, packaging, and shipping label. We will work with the supplier on a replacement or refund. See our refund policy.
Can I cancel or return my order?
Contact us quickly if you need to cancel. Once an order enters fulfillment, cancellation may not be possible. Contact us within 30 days of delivery before returning anything, and see our refund policy for details.
Choosing & caring for plants
How do I choose a plant for my space?
Check each product page for light needs, growing zone, mature size, and care guidance. If you need help choosing, contact us.
Can every plant ship to my state?
Shipping eligibility varies by plant and destination because of local rules and seasonal conditions. Checkout confirms available options.
What should I do when my plant arrives?
Unpack promptly, inspect the plant, water if the soil feels dry, and give it a gradual transition to its new light conditions. Follow the care details on the product page.
Are the plants grown by Novel Plants?
No. We source through independent growers and suppliers and help you select plants suited to your space.
Still have a question?
Our team is here to help with product choices and order questions.